Evaluate client interaction skills and problem-solving abilities with tailored role-plays
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Problem-solving skills
Assess candidates' quick thinking and troubleshooting skills to handle real-time challenges and adapt dynamically
People skills
Assess candidates' emotional intelligence, empathy, relationship management, and communication skills
Roles-specific skills
Evaluate candidates' proficiency in role-specific skills like cross-selling, upselling, script adherence, and policy compliance
Problem-solving
The candidate proactively investigates customer needs and implements optimal solutions
Communication
The candidate communicates effectively with empathy, active listening, and positivity
Emotional intelligence
The candidate displays emotional intelligence by skillfully adapting to different personalities
Time management
The candidate promptly investigates and resolves issues, ensuring efficient service
Language proficiency
The candidate understands and speaks the required language, enabling effective communication
Role-specific skills
The candidate displays specific skills such as sales skills, following policies, navigating interfaces
